Privacy Policy

Introduction

Welcome to NEVER CLOCKED IN (NCI).

At NEVER CLOCKED IN, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, browse our products, place an order, or communicate with us.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and which features are available, we may collect the following categories of information:

Contact Information

• First and last name
• Email address
• Phone number, if provided
• Billing and shipping addresses

Order and Transaction Information

• Products purchased
• Selected sizes, colors, and quantities
• Order numbers and purchase history
• Payment status and transaction references
• Shipping and delivery information
• Return and refund requests

Payment Information

Payments may be processed through authorized third-party payment providers.

We may receive transaction confirmations, payment status, and limited payment details needed to manage orders.

Complete payment card information is intended to be handled by the payment provider rather than stored directly by NEVER CLOCKED IN.

Technical and Usage Information

• IP address
• Browser and device information
• Operating system
• Website pages visited
• General interaction and navigation data
• Cookies and similar technologies, where used

Customer Communications

We may retain information you voluntarily provide when contacting our customer support team, including messages, order details, and attachments.

2. How We Collect Information

We may collect personal information through:

• Information you provide during checkout.
• Emails and customer support inquiries.
• Website interactions and essential technical operations.
• Cookies and analytics tools, where implemented.
• Payment processors, shipping providers, and other service providers involved in fulfilling your order.

We aim to collect only the information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use personal information to:

Process and Fulfill Orders

• Confirm purchases and payments.
• Prepare and fulfill orders.
• Arrange shipping and delivery.
• Send order-related communications.
• Manage cancellations, returns, and refunds.

Provide Customer Support

• Respond to questions.
• Investigate order problems.
• Resolve customer complaints.
• Communicate important information about purchases.

Maintain Website Security

• Detect potentially fraudulent transactions.
• Prevent unauthorized activity.
• Protect our website and customers.
• Investigate technical or security incidents.

Improve Our Services

• Understand website performance.
• Identify technical problems.
• Improve navigation and shopping experiences.
• Analyze website usage where permitted.

Marketing and Promotions

Where permitted by law and with any required consent, we may send promotional communications about product launches, collections, and special offers.

You may withdraw your consent to promotional communications at any time.

Legal Compliance

We may process information when necessary to comply with applicable laws, maintain required records, or respond to lawful requests.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support essential functions.

These may include:

• Maintaining shopping cart functionality.
• Remembering website preferences.
• Supporting security and session management.
• Measuring website performance, where analytics are enabled.
• Supporting advertising features, if implemented.

Non-essential cookies and tracking technologies will be subject to applicable consent requirements.

Where required, visitors will be offered appropriate controls for accepting or rejecting non-essential tracking.

You may also manage cookies through your browser settings.

Disabling certain essential technologies may affect website functionality.

5. Sharing Personal Information

We do not disclose personal information to unrelated third parties without a legitimate purpose or other lawful basis.

Where necessary, information may be shared with:

Payment Service Providers

To securely process payments, refunds, and transaction verification.

Shipping and Fulfillment Providers

To manufacture, prepare, ship, track, and deliver purchased products.

Website Hosting and Technical Providers

To host, maintain, secure, and operate our website.

Analytics and Marketing Providers

If these services are implemented, limited information may be processed to measure website performance or support permitted advertising activities.

Legal Authorities

Where disclosure is required or authorized by applicable law.

Service providers are expected to handle personal information appropriately and only for authorized purposes.

We do not authorize our service providers to use customer information for unrelated purposes.

6. Third-Party Payment Processing

NEVER CLOCKED IN may use independent payment processing providers to handle online transactions.

Payment information submitted through these services is subject to the applicable provider's privacy and security practices.

We may receive limited transaction information required to confirm payments, manage orders, and process refunds.

We do not require customers to send complete credit card information through email or social media messages.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include:

• Secure website connections.
• Restricted administrative access.
• Appropriate authentication controls.
• Secure third-party payment processing.
• Technical monitoring and software updates.
• Access limitations for customer information.

No online system can guarantee absolute security.

If a privacy or security incident occurs, we will investigate and take appropriate measures, including notifications where required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.

Retention periods may depend on:

• Order fulfillment and customer service requirements.
• Accounting and tax obligations.
• Fraud prevention and security.
• Legal disputes or regulatory requirements.
• Applicable recordkeeping laws.

When personal information is no longer required, we will take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable law.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent to certain processing activities.
• Request information about how your data is used or disclosed.
• Request a portable copy of eligible personal information where required by law.
• Object to or restrict certain processing activities where applicable.
• Opt out of certain marketing or targeted advertising uses where required by law.

To exercise your rights, contact us at:

neverclockedin69@gmail.com

We may need to verify your identity before fulfilling a request.

We will respond within the timeframes required by applicable law.

Certain information may need to be retained for legal, accounting, security, or contractual reasons.

10. Marketing Communications

If you choose to subscribe to promotional communications, we may contact you regarding:

• New product releases.
• Upcoming collections.
• Special promotions.
• Brand announcements.

Promotional emails will include an appropriate way to unsubscribe where required by law.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional emails concerning your purchases.

We will not treat a purchase alone as unrestricted permission to send promotional messages.

11. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward young children.

We do not knowingly seek to collect personal information from children without any parental or guardian consent required by applicable law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action.

12. International Data Transfers

NEVER CLOCKED IN may use service providers that operate in countries outside your country of residence.

As a result, personal information may be processed or stored internationally.

Where applicable, we will take appropriate measures to assess and protect information transferred outside Québec or other relevant jurisdictions.

International transfers will be handled in accordance with applicable privacy laws and any required safeguards.

13. Third-Party Websites and Social Media

Our website may contain links to external platforms, including Instagram and third-party services.

These websites operate independently and may have their own privacy policies.

We encourage visitors to review the privacy practices of external services before sharing personal information.

NEVER CLOCKED IN does not control the independent privacy practices of third-party websites.

14. Québec and Canadian Privacy Rights

NEVER CLOCKED IN operates from Québec, Canada.

We recognize the importance of protecting personal information in accordance with applicable Québec and Canadian privacy legislation.

Where applicable, individuals may request access to or correction of their personal information, withdraw certain consents, and exercise other rights provided by law.

Privacy requests and complaints may be directed to our designated privacy contact using the email address below.

Individuals may also have the right to contact the Commission d'accès à l'information du Québec or another competent privacy authority.

15. European and International Privacy Rights

If we offer products or services to individuals in jurisdictions with additional mandatory privacy protections, those protections may apply.

Depending on the circumstances, eligible individuals may have additional rights concerning access, correction, erasure, portability, restriction, objection, or withdrawal of consent.

Where applicable, we will address these rights according to the relevant legal requirements.

Nothing in this Privacy Policy is intended to override mandatory privacy protections.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or legal requirements.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

17. Contact and Privacy Requests

If you have questions about this Privacy Policy, how your information is handled, or wish to exercise your privacy rights, please contact us.

Brand: NEVER CLOCKED IN (NCI)

Privacy & Customer Support: neverclockedin69@gmail.com

Instagram: @never_clockedin

Jurisdiction: Québec, Canada

For privacy-related requests, please use the subject line:

NCI — Privacy Request

We will review your inquiry and respond in accordance with applicable law.

NEVER CLOCKED IN

No Boss. No 9-to-5. No Apologies.

Life is a game. Play it your way.