Shipping Policy

Introduction

Thank you for shopping with NEVER CLOCKED IN.

We create independent streetwear for those who value freedom, individuality, and living life on their own terms.

Please review our shipping policy before placing an order.

1. Production Time

Our products are made to order. Rather than mass-producing inventory, each item enters production after an order is placed and payment has been successfully processed.

Estimated production time: 5–10 business days.

Business days exclude weekends and public holidays.

Production times may vary during product launches, promotional periods, holidays, or periods of high demand.

2. Shipping & Delivery

Once production is complete, your order will be prepared and shipped to the address provided at checkout.

Estimated shipping time: 5–10 business days after production.

Estimated total delivery time:

• Production: 5–10 business days

• Shipping: 5–10 business days

• Total estimated delivery: 10–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

International delivery times may vary depending on destination, customs processing, and local shipping providers.

NEVER CLOCKED IN is not responsible for delays caused by customs inspections, carrier disruptions, severe weather, or circumstances beyond our reasonable control.

Nothing in this policy limits your rights under applicable consumer protection laws.

3. Order Tracking

Once your order has shipped, you may receive a shipping confirmation containing tracking information, where available.

Tracking updates may take some time to appear in the carrier's system.

If your tracking information has not updated for an extended period, please contact our support team.

4. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If your package appears lost or tracking has stopped updating, contact us so we can investigate the situation with the shipping provider.

If an order is confirmed lost during transit, we will work toward an appropriate resolution, including a replacement or refund where required by applicable law.

An order marked as delivered will not automatically be considered successfully received if credible evidence indicates otherwise.

Each case will be reviewed individually.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, contact us immediately.

We cannot guarantee address changes once an order has entered production or has been shipped.

Additional shipping costs resulting from incorrect addresses, refused deliveries, or unclaimed packages may be the customer's responsibility where permitted by law.

This does not affect any statutory rights relating to non-delivery.

6. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee.

Customers are responsible for applicable import duties and taxes charged by their local authorities.

NEVER CLOCKED IN cannot control customs procedures or determine the exact charges imposed by individual countries.

7. Shipping Delays & Unavailable Products

Although we aim to meet our estimated production and delivery timeframes, unexpected delays may occasionally occur.

If we anticipate a significant delay, we will make reasonable efforts to notify affected customers.

Where required by applicable law, customers will be offered the appropriate options, including cancellation and a refund.

If an item becomes unavailable and we cannot fulfill the order, we will issue a refund for the affected item.

8. International Consumer Rights

NEVER CLOCKED IN serves customers in different countries. Consumer protection laws vary depending on the customer's location.

Applicable statutory cancellation, return, refund, and delivery rights remain in effect.

Not all products manufactured on demand automatically qualify as legally personalized or custom-made goods.

Nothing in this policy excludes, limits, or overrides consumer rights that cannot legally be waived.

9. Contact Information

For questions regarding production, shipping, tracking, missing packages, or delivery issues, please contact us through our official channels.

Email: neverclockedin69@gmail.com

Instagram: @never_clockedin

Please include your order number when contacting us about an existing purchase.

We aim to provide a response as soon as possible.